Shipping policy
Kendal Hill delivers across Barbados. Here's what to expect.
Where we ship
We currently deliver to all 11 parishes of Barbados. We do not ship internationally.
Delivery times
We aim to deliver most orders within 2 business days of being placed, regardless of when you order. Some orders may take longer during busy periods or public holidays. Next-day delivery is not guaranteed.
When you check out, you'll select a delivery date that works for you, and we'll plan our route around it.
Shipping rates
- Standard delivery: flat fee of BBD $15 per order.
- Member free shipping: Kendal Hill Members receive free shipping on orders over BBD $75.
All shipping rates are shown at checkout before payment.
How delivery works
We stock all of our inventory locally in Barbados. When you place an order and choose a delivery date, we use route-optimization software to build the most efficient delivery route for that day's drivers.
You'll receive a WhatsApp message at three points: when your order is confirmed, when it's out for delivery, and when it's been delivered.
If you're not home
Our driver will attempt delivery once. If you're not home, we'll either leave the package in a safe location with your prior consent, or contact you via WhatsApp to reschedule for the next available date.
If we can't reach you and reschedule within 7 days, your order will be returned to our warehouse and a re-delivery fee of BBD $15 may apply.
Damaged or lost packages
If your package arrives damaged, doesn't arrive, or is missing items, contact us within 7 days of the dispatch date. We'll send a replacement, or — if the item is out of stock — issue a full refund. See our Returns and Warranty Policy for full details.
Questions
WhatsApp or email us at hello@kendalhill.com.