How can we help, neighbour?
Whether it's a question about your order or a quick chat with us — we've got you. Reach us on WhatsApp for the fastest response, or send us a note.
Frequently asked questions
What is Kendalhill.com?
KendalHill.com is a Barbados-based e-commerce store. We bring you imported household essentials, kitchen goods, tools, and everyday products — stocked locally in BIM, at prices that make sense. No customs surprises. No overseas waits. Just reliable shopping, delivered to your gate.
Where do we get our products?
Simple. We go wherever the best deals are hiding—so you don't have to.
Straight From the Source: We work directly with manufacturers around the world, cutting out the middlemen to lock in sharp prices on products we know Bajans will love and actually use.
The BIM Bargain Hunters: This is where the magic happens. Our BIM Bargain Hunters hit the ground running across retail stores in the United States—digging through clearance aisles, hunting down secret markdowns, and grabbing deals you'll never see online. When they spot a steal, we move fast—snapping it up and bringing it straight to KendalHill.com.
Think of them as your bargain-hunting insiders: checking quality, spotting value, and passing the savings on to you—BIM-style.
Our Own Brands: When you see a KendalHill product, you know it's a smart buy. We design and source these items ourselves to ensure quality and value.
Is what I see on the website actually in stock?
Yes — if it's listed for sale on the site, it's already on the island. We don't pre-sell items that haven't arrived. If something does sell out, it'll show as unavailable until restocked
Do I have to pay customs duties or import taxes?
No. Every product on KendalHill.com has already cleared customs. The price you see is the price you pay — no extra fees, no surprises at delivery.
Why don't you sell the cheapest possible version of things?
Because cheap usually means it breaks. We focus on products that are well-made and built to last — at prices that still beat what you'd pay locally. We'd rather sell you something you'll use for years than something you'll replace in months.
How long does delivery take?
We aim to deliver within 1–2 days of your order. Members get priority routing — usually same or next day.
Where do you deliver?
Islandwide across Barbados. When you checkout, drop a pin on your exact spot — your gate, driveway, or front door — so we deliver to the right place every time.
How much is delivery?
$12 BBD flat for non-members. Members get free delivery on orders over $75.
What if I'm not home when you deliver?
If we deliver within your window and you're not home, re-delivery is $12 BBD. Members get one free re-delivery per year for those moments — no questions asked. If we miss the window, re-delivery is always free, member or not.
Do you ship outside of Barbados?
Not yet. We're focused on serving Barbados first and doing it well. Stay tuned.
Do I need an account to shop?
Yes — a free account is required at checkout. It takes 10 seconds and just stores your name, email, phone, and address so we can deliver to you reliably. No password to remember — we send you a one-time code each time you sign in.
What's the difference between a free account and a membership?
A free account is required for everyone — it's how we save your delivery info and order history. A membership ($99/year or $14.99/month) is optional and adds perks like free delivery on $75+ orders, a $15 birthday credit, double referral credits, and a real say in what we stock next. You can have an account without a membership, but you can't have a membership without an account. See full membership details →
Can I cancel my membership anytime?
Yes. Two clicks from your account dashboard. No fine print, no hold periods, no fees. We'd rather have happy short-term members than unhappy locked-in ones.
What payment methods do you accept?
Visa, Mastercard, and debit cards via Republic Bank. PayPal is also available.
Do you offer returns?
Yes. If something arrives damaged or isn't what was promised, we'll make it right. See our Returns page for the full process. Reach out on WhatsApp and we'll handle it from there.
Why did you start Kendalhill.com in Barbados?
Because Bajans deserve the same shopping experience the rest of the world takes for granted. We were tired of long overseas waits, surprise customs fees, and paying premium prices for everyday goods. KendalHill exists to give Barbados reliable access to global-quality products at fair prices — without the friction.
Still need help?
Drop us a note and we'll get back to you. Members get priority responses.
