Buy with confidence. We stand behind what we stock.
If something isn't right, we make it right — locally, quickly, without the runaround.
How a return works
WhatsApp us with your order number.
Same-day verification + instructions.
Drop at our warehouse or schedule pickup.
Replacement if it's in stock, Full Refund if not.
Common questions
What's covered under your standard return policy?
Unopened items in their original packaging can be returned within 14 days for a full refund. Items must be in resellable condition. Reach out to start the return — we'll handle the rest.
What if the item arrives damaged or defective?
If your item arrives damaged or defective, contact us within 30 days. We'll arrange a replacement if it is still in stock. If not, then a full refund.
How long is the warranty on appliances and electronics?
All appliances and electronics carry a 4-month manufacturer warranty, honoured locally in Barbados. We handle the warranty claim for you — no shipping items overseas, no waiting weeks for a response.
Does Hillaby clothing have a return policy?
Hillaby items can be returned unworn and unwashed within 14 days, with original tags attached. Underwear and intimate items are final sale for hygiene reasons.
What can't be returned?
Final-sale items, personal-care products that have been opened, intimate apparel, and gift cards are non-returnable. Items damaged through customer use are also non-returnable.
Do I pay for return shipping?
For defective or incorrect items, we cover all return costs. For change-of-mind returns within the 14-day window, you can drop off at our Bridgetown warehouse for free, or arrange parish pickup for a small fee.